This FAQ answers questions about receiving an order from Simple Smart Science that you don't recall placing. Learn why this may happen, what to do, and how to stay secure.
Questions and Answers
Why did I receive an order I don’t remember placing?
You may have received a free product as part of a promotional event, such as signing up for the Action Over Aging event. Review any recent events or signups you participated in.
Could this order be a mistake or fraud?
If you didn’t participate in a promotion and don’t recognize the order, contact our support team immediately. We take order security seriously and will help investigate.
What should I do if I received a product I didn’t order?
Check your email for promotional offers or order confirmations. If you still don’t recognize the order, contact us with your order details for assistance.
Will I be charged for an order I didn’t place?
If your order was part of a free promotion, you will not be charged. For any unexpected charges, contact support right away.
How can I return an item I didn’t order?
Contact our support team with your order number and details. We will guide you through the return or next steps.