General Customer Service

FAQ: Receiving an Order You Don't Recall Placing

Answers to common questions about receiving an unexpected or unrecognized order from Simple Smart Science.

How to Access Webinar Follow-Up Information and Replays

Steps to take if you did not receive webinar follow-up emails and how to access replays.

How to Return MindBoost™ Day Bottles

Step-by-step instructions to return MindBoost™ Day bottles for a refund under the 120-Day Guarantee.

How to Change Your Subscription Shipping Date or Quantity

Learn how to request changes to the shipping date or quantity for your subscription order with Simple Smart Science.

How to Change the Email Address for Your Order

Learn how to update the email address associated with your Simple Smart Science order if you made a mistake or need to use a different email.

Why Was My Credit Card Not Processed? (FAQ)

Answers common questions about failed credit card payments for orders, including reasons and next steps.

How to Order Alpha Omega DHA and Receive a Discount

Step-by-step guide for ordering Alpha Omega DHA using a discount link and verifying your discount.

How to Access Simple Smart Science Workshops and Webinars

Step-by-step instructions to join live or replay Simple Smart Science workshop webinars, including registration and link details.

How to Access a Workshop You've Registered For

Step-by-step instructions on how to access a Simple Smart Science workshop after registering, including how to watch replays.

When should I expect my refund after returning a package?

Answers how long it takes to receive your refund after a return is received by Simple Smart Science.

How to Claim Your Show Up Bonus Bundle and Webinar Offers

Step-by-step instructions for obtaining your Show Up Bonus E-books and other special items after attending a Simple Smart Science webinar.

How do I get tracking information for my order?

Learn how and when you'll receive tracking information for your Simple Smart Science order, and what to do if you haven't received it.

How to Cancel Auto Shipments for MindBoost™ Day

Learn how to cancel your auto shipments of MindBoost™ Day quickly and easily.

How to Cancel Auto Shipments

Learn how to cancel your recurring auto shipment orders from Simple Smart Science.

How to Cancel an Order or Subscription

Step-by-step instructions for stopping future orders or canceling a subscription with Simple Smart Science.

What to do if you were charged but haven't received your order

Step-by-step instructions for customers who have been charged but have not received their order, including what to check, possible reasons for delay, and how to contact support.

Troubleshooting Missing Bonus Materials After Your Order

Learn how to identify and resolve issues if you did not receive the bonus materials that should accompany your Simple Smart Science order.

Benefits of Keeping Your VIP Subscription Active

Learn the key advantages of maintaining an active VIP subscription with Simple Smart Science, including discounts and long-term savings.

How to Request a Refund for an Unwanted Product

Step-by-step instructions for requesting a refund if you purchased a product you did not want.

How to Suspend Your Alpha Omega DHA Subscription

Step-by-step instructions for postponing your Alpha Omega DHA supplement subscription.

How to Skip a Delivery and Resume Your Subscription Next Month

Step-by-step instructions for skipping an upcoming subscription delivery and resuming scheduled shipments the following month.

How to Unsubscribe from Our Mailing List

Step-by-step instructions for removing yourself from the Simple Smart Science email list.

How to Return a Product for a Refund

Step-by-step instructions for returning your Simple Smart Science product for a refund.

How to Reschedule Your Shipment

Learn how to request a new shipment date for your Simple Smart Science order.

How to Get a Refund for a Returned Product

Step-by-step guide to requesting and receiving a refund for Simple Smart Science products under the 120-Day Money Back Guarantee.

Can I Hold or Delay My Shipment?

Learn if and how you can request a hold or delay on your shipment from Simple Smart Science.

Action Over Aging Event: Replay Access FAQ

Frequently asked questions about accessing replays and recordings for the Action Over Aging event, including timing and VIP access.

How can I access workshop transcripts if there are no subtitles?

Explains how to access transcripts for Simple Smart Science workshops and what to do if subtitles are unavailable.

Alpha Omega DHA Order Delivery and Tracking FAQ

Answers to common questions about delivery times, tracking, and status for Alpha Omega DHA orders.

Why did I receive a message saying I didn't stay for the entire workshop when I did?

Explains why users may receive a message indicating incomplete workshop attendance, even when they attended the entire event.

Accessing Event Replays and Recordings

FAQ about availability and access to Simple Smart Science event replays and recordings, including time limits and VIP options.

Can I delay or reschedule my order online?

Explains whether customers can delay or reschedule their Simple Smart Science order through their online account and provides guidance on how to request changes.

What should I do if I miss a scheduled webinar session?

How to access a replay if you miss a scheduled Simple Smart Science webinar session.

How to Watch the Replay of the 'Root Cause of Memory Loss: Inflammation' Webinar

Learn how to access the replay of the 'Root Cause of Memory Loss: Inflammation' workshop webinar, including availability and viewing instructions.

How to Cancel Your Subscription or Order

Step-by-step guide to canceling a subscription or order with Simple Smart Science.

Are replays available for the Alzheimer's prevention video workshop?

Answers whether replays are available for the Alzheimer's prevention video workshop and how to access them.

How to Unsubscribe from the Mailing List

Step-by-step instructions for unsubscribing from Simple Smart Science marketing emails and newsletters.

How to Schedule a Free Memory Assessment Call

Step-by-step guide to booking a free memory assessment call with Simple Smart Science.

How to Cancel Future Orders

Learn how to cancel scheduled or recurring orders with Simple Smart Science, including steps and important policies.

How to Check the Estimated Delivery Date for Your Order

Step-by-step guide to help you find the estimated delivery date for your Simple Smart Science order using tracking information.

Event Registration: Frequently Asked Questions

Answers to common questions about registering for events, focusing on privacy and required information.

How long is the Simple Smart Science presentation?

Find out the typical duration of the Simple Smart Science presentation.

What if MindBoost™ Day doesn’t work for me?

Is it safe to order from your website?

What kind of guarantee do you offer?