You can postpone your Alpha Omega DHA subscription at any time. Follow these steps to manage your subscription and avoid unwanted shipments.
Steps to Suspend Your Subscription
1
Contact Customer Support
Email support@simplesmartscience.com or call 888-503-2911. Include your name, order number (if available), and request to postpone your Alpha Omega DHA subscription.
2
Specify Suspension Details
Let us know if you want to pause for a specific period, postpone your next shipment, or skip one or more orders.
3
Wait for Confirmation
A customer service representative will confirm your suspension by email or phone. They will provide the new shipment date or status of your subscription.
You can resume your subscription at any time by contacting us again.
Verification
After your request is processed, you will receive a confirmation email with the updated status or next shipment date. Check your email inbox—including spam or promotions folders—for this confirmation.
Suspending your subscription will not incur any fees and you can restart at any time.
Troubleshooting
I did not receive a confirmation email.
Check your spam or promotions folder. If you still have not received confirmation within 2 business days, contact support again.
My order still shipped after suspension.
Contact customer support immediately with your order number. We will resolve the issue and can provide a refund if needed.