This guide explains how to request and receive a refund for a Simple Smart Science product you have purchased, covered by the 120-Day Money Back Guarantee.
Steps to Get a Refund for a Returned Product
1
Contact Customer Support
Email support@simplesmartscience.com or call 888-503-2911 to start your refund request. Include your order number, product name, and reason for return.
2
Receive Return Instructions
Support will provide instructions for returning the product, including the return address and any required reference numbers.
3
Package and Ship the Product
Pack the product securely and ship it to the address provided. Keep your shipping receipt for tracking.
4
Notify Support of Return Shipment
Send the tracking number or proof of shipment to support to help process your refund quickly.
5
Wait for Refund Processing
Refunds are typically processed within 2 weeks of receiving your return. Support will notify you once your refund is issued.
If you have not received your refund within 2 weeks of your return being received, contact customer support for assistance.
FAQ
How long does it take to receive my refund?
Refunds are usually processed within 2 weeks after your returned product is received.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless otherwise specified by support.
How will I receive my refund?
Refunds are issued to the original payment method used at purchase.