Troubleshooting Missing Bonus Materials After Your Order

If you have not received the bonus materials promised with your recent Simple Smart Science order, this guide will help you identify common causes and take the right steps to resolve the issue.

Possible Causes of Missing Bonus Materials

Bonus materials are sent by email shortly after you complete your purchase. If you do not see them, it may be due to email delivery issues or an error with your order.

Common causes include:

The email with your bonus materials was marked as spam or junk by your email provider.
There was a typo in your email address at checkout.
The email has not yet arrived due to a delay in processing.

How to Resolve Missing Bonus Materials

Check your spam or junk folder

Search your email’s spam, junk, or promotions folder for a message from Simple Smart Science. The bonus materials are often sent within minutes of your order.

Verify your email address

Check your order confirmation or account details to make sure your email address was entered correctly during checkout.

Wait up to 1 hour

Sometimes, bonus material emails can be delayed. Wait at least 1 hour after your order to allow for processing.

Contact customer support if you still haven’t received your materials

If you have checked your spam folder and waited, contact Simple Smart Science customer support at support@simplesmartscience.com or call 888-503-2911. Provide your order number and the email address used for your purchase.

Most issues are resolved by checking your spam folder or verifying your email address. If you contact support, they can resend your bonus materials or correct your email address if needed.