If you've been charged for an order but have not received it, this guide will help you check your order status, understand possible reasons for delay, and know how to get support.
Steps to take if you have not received your order after being charged
Look for a confirmation email from Simple Smart Science. This email includes your order number, product ordered, shipping address and purchase price.
Once your order has processed and shipped, we will email you a tracking number. Use this link to to get the tracking information: https://parcelsapp.com/en
Ensure the address in your confirmation email matches your intended delivery address.
Some products may be on backorder. If so, your item will ship as soon as it becomes available, usually by the middle of the following week.
If you still have not received your order after waiting for standard shipping times or backorder windows, contact our support team at support@simplesmartscience.com or call 888-503-2911. Include your order number and details for fastest assistance.
If you contact support, please provide your order number and details about your issue to help us resolve it quickly.